Shipping and Returns
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to dispatch all orders within 1 working day, we aim for next working day delivery but cannot be guaranteed by any carrier. Any products not available at the time of your order will be sent to you as soon as possible, when received from the manufacturer. Equiboodle Ltd. cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party.
If an item is required by a specific date please indicate this on your order form when placing your order and we will endeavour to deliver by the date requested.
When placing your order you should receive an automatic order confirmation by email, this will confirm the detail of your order, but is in no way an acceptance of your order or a guarantee of supply. Unless otherwise requested all communication with you by us will be through email, it is imperative that you correctly state your email address in your order. All orders are subject to security checking and stock availability.
Orders will be shipped via Courier or Royal Mail, except where specifically requested otherwise by a customer (at their own risk). Delivery performance during busy times such as Christmas, may be slightly lower.
PASSING OF RISK
Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of receipt of the order to the Equiboodle Ltd. trading address.
Where the goods are signed for, the customer bears the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.
In the event of a damaged or lost parcel, Equiboodle Ltd. will forward a claim to the appropriate courier on the behalf of the customer. Equiboodle Ltd. will liaise with the customer to replace or trace the missing item(s).
Failure to give accurate information while making a claim may lead to a prosecution from the courier company.
The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 14 days after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no such action has been taken, Equiboodle Ltd. shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.
If the goods are to be rejected in the time limit set in above, the Customer shall comply with the return procedure Equiboodle Ltd. will not accept any returned goods should the return not follow the aforementioned return procedure.
The Customer must obtain a valid returns number from Equiboodle Ltd. And send all returns within14 days of receipt to;
Any used, worn, damaged products or those with sales tags/labels removed will NOT be eligible for a refund/exchange.
PLEASE NOTE: Ridding Hats and safety equipment are not included in our exchange policy. We do not offer any refund or exchange on any riding hat or safety equipment we stock.
Please retain proof of postage when returning an item by post
Please allow 28 days for your returned item to be delivered (within the UK)
In cases where the rejection of the goods is due to a defect in an item, the Customer is entitled to a replacement. The faulty or damaged product must be returned to the manufacturer or Equiboodle LtdLtd. before the replacement can be issued. Postage costs will be refunded to the customer on inspection of the goods and confirmation of fault by the manufacturer or Equiboodle Ltd.
In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a refund only, exchange or credit note for full value.
Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been dispatched. If the order has been dispatched prior to the cancellation, the return procedure as defined above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.
Cancellations can be made via the Equiboodle Ltd. cancellations email address [email protected]
Please note that most orders are processed within 5 hours and shipped within 24 hours.